Return & Exchanges
- DAZZHOME endeavors to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
- As per our policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed.
- However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to extending full refund or re-fulfilling your order.
- The product to be returned must be unused and in the same condition that you received it. It must also be in the original packaging.
- Any Cancellation of the order need to be done within 2 days of the delivery of the product ,after which we would not be able to accept the cancellation.
- To return or exchange a product or report a damage in transit please get in touch with our customer care within 2 days of delivery with your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item.
- Our customer care team will revert back within 48 working hours.
- Given the nature of our products, DAZZHOME reserve the sole discretion to provide the resolution and refund the amount. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.
- No refunds would be given if the customer has provided wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
- In case of International Orders if a customer refuses to pay the Duty as mandated by the respective country of shipment and doesn’t collect his/her order from the Shipping agency (like DHL, Fedex etc.) , then DAZZHOME will not be liable to refund any amount for such orders.
Refunds (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your refund is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 7 working days from the date of intimation of the approval by email.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at our Customer Care.
- DAZZHOME will make suitable arrangements to collect your product only after the confirmation on the exchange of the product or refund of the amount.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.